Placing Orders

We have tried our best to ensure that the customers' experience using this website is a simple and pleasurable one. Therefore placing an order is a quick and hopefully easy process, just browse our online catalogue and add any items that you wish to purchase into your shopping cart. All prices are excluding VAT and any delivery charges are clearly marked. When you have finished shopping and have made your selections, simply click on the 'checkout' button at the top of any page and you will proceed through to the payments section.

Please be aware that the payment procedure will take you away from our website and on to a secure site provided by the payment method you have selected. This will be either Sage Pay for all credit and debit card transactions or PayPal.

If you have made a mistake on your order then you can, at any stage, rectify this within your shopping cart. If for any reason you are unable to do this or are having difficulty, then please do not hesitate to contact us on 01733 261361 or 01462 437991 and we will resolve the issue for you.

After placing your order with us you will receive an order confirmation email, this is simply to let you know that we are aware of your order, it does not indicate that a contract exists between us. The contract will begin once we have accepted to undertake your order and you receive an order acceptance email. This ensures that in the event of a mistake with pricing or stock levels you the customer and we the seller are protected.

Although we endeavour to ensure that all pricing is accurate, errors may occur and we will contact you to enquire whether you wish to proceed with the order at the new price or cancel the order. We will not be obliged to supply goods at the incorrect price. We reserve the right to adjust prices at our discretion at any time before, but not after, we accept your order.

In the event of an ordered item being out of stock we will contact you to let you know and if possible give you any alternatives available to you. One alternative will always be to keep the order on a back-order system whereby as soon as we receive fresh stock of the item it will be despatched to you. Our stock levels fluctuate and whilst we endeavour to ensure that all items on display on the website are readily available, we cannot be held responsible if a supplier withdraws a product at short notice. In the unlikely event that this occurs and you do not wish to proceed with the order or any alternatives, all monies paid will be refunded.

We may choose not to accept your order for any reason and will not be liable to you or to anyone else in these circumstances.

When you have placed the order with us your payment will be deducted immediately and once the funds are cleared your goods will be despatched.

Delivery

We process your order as soon as possible after we receive and accept it. Where possible we aim to deliver items within 2-3 days, if there is a general exception to this then this will clearly be highlighted on the product description on the website.

Standard delivery charges are £7.98

Where an order has multiple items, a longer delivery time may be unavoidable. Due to the nature of sourcing the highest quality products at the best prices for our clients it is sometimes necessary to use several suppliers and wait until the entire order is ready to be shipped, as opposed to sending several small shipments. This saves cost for us the seller and you the customer. We reserve the right to make the best judgment regarding shipment in these circumstances.

Occasionally we may be forced to send out multiple item orders in separate shipments. This may happen where an item has to be placed on the back-order system but others are in stock ready for despatch. Whilst we always strive to avoid this option we also endeavour to provide the best possible service to you the customer and therefore that may sometimes render this approach necessary.

Where the product selected is unavailable, for whatever reason, we the company reserve the right to supply an alternative product of similar specification, quality and cost. Whilst we always endeavour to inform the customer of this occurrence prior to despatch, it is not always possible. In the event of the substituted goods having to be returned then all costs incurred with sending them back to us will be met by the company.


We have two delivery options, Royal Mail or Courier. We, the supplier, reserve the right to make the decision as to which method your order will be delivered by. If you have any special delivery requests, such as guaranteed next day delivery, then you are encouraged to call our office on 01733261361 or 01603 720702 for prices. All such requests will be dealt with individually.

International Shipping carries an initial standard charge of £50. We then calculate the correct price at the time of despatching the goods to you the customer, and any difference in price will be refunded via the method used to pay. If you wish to enquire about shipping internationally before you place the order, then please call our office on 0044 1733 261361or 0044 1603 720702 and we will endeavour to deal with your enquiries.

Our courier will normally attempt delivery three times before returning the goods to us. Goods which are returned in this manner will be considered cancelled and you will be responsible for the return cost of the goods to us.

United Welding Supplies Ltd offers you a 14 day cooling off period with all items ordered. The legal requirement is only 7 days but we have doubled that to give you the customer complete peace of mind with your purchase. If in that time you decide that you wish to return the goods then you must inform us via email of your intent to do so. Please ensure you have any relevant order numbers to hand.

Warranties

All goods are supplied with manufacturer warranties and are guaranteed to be free of material defect or faulty workmanship within the warranty period. That period starts from the date the goods are received.

If no warranty period is stated it is assumed to be 14 days. MIG, TIG and Plasma Torches carry an industry standard 3 months warranty which does not cover the use of consumable items such as Tips, Shrouds and Liners. Most items have warranty periods of 12, 24 or 36 months, any variations from this will be stated in the item description. If you are unsure of the warranty period of your item then check the manufacturers information supplied.

All warranties are Return To Base (RTB) and the customer is responsible for ensuring that the goods are returned in the condition they were received.

As a company we do not always manufacture the goods that we sell. However, if a fault should arise with your item that is the liability of the manufacturer, we would still request that you inform us in the first instance. We will then liaise directly with the manufacturer responsible and act as an intermediary. If we cannot resolve the issue this way then we will give you all the relevant contact information you require to deal with the manufacturer direct.

Card Security

We use Sage Pay for all of our debit and credit card transactions, world leaders in online payment solutions. At no time during your shopping experience with us do we hold or store your payment details.

Sage Pay complies with level 1 PCI SSC (Payment Card Industry Security Standards Council) requirements.

All transaction information passed between United Welding Supplies Ltd website and Sage Pay?s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay?s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Learn more about Sage Pay by visiting their security policy page here: http://www.sagepay.com/security_policy

Compliants

In the unlikely event that you wish to complain about any aspect of the service you have received, or the item you purchased, then please find below the information you require to do so.

Should you have a complaint about the product that you ordered, then you should, in the first instance, either email our offices or telephone and speak directly to a member of our team. We will then contact the relevant manufacturer and see if we can resolve the issue. If this is not possible or you wish to deal with that company directly then we will provide you with all the necessary contact numbers to do so. We will keep a record of any emails or telephone conversations that take place.

If your complaint is against our company or any representative of it, then you should email us with all the details and ensure that you are as accurate with the information as possible. We aim to deal with any complaints as soon as possible after receiving them. We obviously hope that the issue you have encountered is not of a serious nature and can be resolved very quickly and easily. In this instance we would endeavour to have resolved it within 5 working days of receipt. If the problem is of a serious nature then we will pass you all relevant information so that you may contact any necessary authorities in order to resolve your complaint.